Terms and Conditions

Rocket City TC provides administrative transaction coordination and real estate support services based on the service plan selected by the Client.

Services may include transaction file setup, document organization, deadline tracking, transaction communication, inspection coordination, appraisal tracking, closing coordination, compliance support, listing input, vendor coordination, document preparation at the direction of the Client, and other administrative duties related to the assigned transaction.

Services provided will depend on the Client's selected service plan.

Essential Plan – $450 per transaction Services are provided according to the Essential Plan features displayed on the Rocket City TC website at the time the transaction is submitted.

Professional Plan – $550 per transaction Services are provided according to the Professional Plan features displayed on the Rocket City TC website at the time the transaction is submitted.

Premier Plan – $650 per transaction Services are provided according to the Premier Plan features displayed on the Rocket City TC website at the time the transaction is submitted.

Services requested outside the selected plan may be subject to an additional fee. Any additional fees will be communicated to the Client before the additional service is performed.

The Client remains responsible for all licensed real estate activities, negotiations, agency duties, contract decisions, contractual deadlines, and compliance with applicable laws and brokerage policies.

The Client is responsible for reviewing transaction documents for accuracy and completeness before execution or submission when Client approval is required.

Rocket City TC may prepare, complete, or populate transaction documents at the direction of the Client using information provided by the Client or contained within the transaction file.

Rocket City TC does not independently select contractual terms, negotiate transaction terms, or make legal or brokerage decisions on behalf of the Client, buyer, seller, or any other party.

The Client agrees to timely provide RCTC with the documents, access, contact information, and transaction updates reasonably necessary to perform the selected services.

The Client is responsible for confirming that the use of Rocket City TC is permitted by the Client's qualifying broker and brokerage policies.

Rocket City TC does not replace the Client's qualifying broker, supervising broker, or brokerage compliance department.

Brokerage requirements and instructions will take priority over Rocket City TC's internal administrative procedures.

The transaction coordination fee is based on the service plan selected when the transaction is submitted to Rocket City TC.

The applicable transaction coordination fee is due upon the successful closing of the transaction unless otherwise agreed in writing.

The Client authorizes the Rocket City TC fee to be paid from the Client's commission or brokerage disbursement at closing when permitted and approved by the brokerage and closing agent.

If the applicable fee is not collected or disbursed at closing, the Client remains responsible for payment of the amount owed to Rocket City TC.

Rocket City TC operates on a No Closing, No Transaction Coordination Fee basis.

If the underlying real estate transaction terminates, is cancelled, or otherwise fails to close, the Client will not owe the transaction coordination fee for that file.

The No Closing, No Transaction Coordination Fee policy does not apply when the underlying transaction remains active and the Client voluntarily cancels Rocket City TC's services, removes the transaction from RCTC, transfers coordination responsibilities to another service provider, or instructs RCTC to discontinue services after work has begun.

In those circumstances, a service cancellation fee equal to 50% of the selected service plan fee will be due for administrative services already performed.

Rocket City TC will make reasonable efforts to provide timely transaction communication and administrative support.

Response times and transaction progress may be affected by weekends, holidays, third-party delays, system outages, or circumstances outside RCTC's reasonable control.

Rocket City TC is not responsible for delays caused by lenders, title companies, closing attorneys, inspectors, appraisers, brokers, agents, buyers, sellers, government agencies, or other third parties.

Rocket City TC does not provide legal, tax, accounting, or financial advice.

Rocket City TC's services are administrative in nature and are provided in connection with the assigned real estate transaction.

Questions involving contract interpretation, legal rights, negotiations, agency obligations, licensing requirements, or brokerage policies must be directed to the Client's qualifying broker, attorney, or other appropriate licensed professional.

Rocket City TC does not guarantee that a transaction will close, close by a particular date, or result in the Client receiving a real estate commission.

Rocket City TC is not responsible for the performance or failure to perform of any party or third-party service provider involved in the transaction.

Rocket City TC will use reasonable care to protect confidential transaction information received in connection with its services.

The Client authorizes Rocket City TC to communicate and share transaction-related information with parties reasonably necessary to coordinate the transaction, including brokers, agents, lenders, title companies, closing attorneys, inspectors, appraisers, and other transaction service providers.

The Client authorizes Rocket City TC to use email, telephone, text messaging, transaction management platforms, electronic signature platforms, artificial intelligence-assisted administrative tools, and other technology reasonably necessary to provide services.

The Client acknowledges that electronic systems and third-party technology providers may occasionally experience errors, outages, or delays.

Rocket City TC is an independent service provider and is not an employee, partner, or joint venturer of the Client or the Client's brokerage.

Nothing contained within these Terms creates an employment, partnership, joint venture, or brokerage relationship between Rocket City TC and the Client.

Rocket City TC will perform its services in a professional and commercially reasonable manner.

To the fullest extent permitted by applicable law, Rocket City TC will not be responsible for indirect, incidental, special, or consequential damages resulting from third-party actions, missed communications, technology failures, transaction termination, or information that was not timely provided to Rocket City TC.

The Client remains ultimately responsible for the Client's real estate business, licensed activities, and assigned transactions.

Rocket City TC may discontinue services for nonpayment, abusive or inappropriate conduct, repeated failure to provide required transaction information, requests to perform unlawful or unauthorized activities, or a material violation of these Terms.

Any applicable fees for services already performed remain due in accordance with these Terms.

These Terms will be governed by and interpreted in accordance with the laws of the State of Alabama.

Rocket City TC may update these Terms from time to time.

The Terms in effect at the time a transaction is submitted to Rocket City TC will apply to that transaction unless otherwise agreed in writing.

These Terms, the Client's selected service plan, and any written service-specific agreement between Rocket City TC and the Client constitute the agreement between the parties regarding the selected services.